Application
This unit describes the skills and knowledge required to provide advice to clients wishing to install or upgrade telecommunications equipment on their premises.
It applies to individuals who help organisations deploy converging technologies integrating data, wireless, optical and internet protocol (IP) networks within a customer premises in domestic, commercial or industrial installations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan to provide consultancy and technical support in the CPE sector | 1.1 Obtain consultancy requirements from client 1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector 1.3 Access sources of product and technical information relating to change and innovation 1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe |
2. Assess customer needs | 2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements 2.2 Investigate communication requirements including networks, based on business needs and demands 2.3 Ascertain client’s physical and financial parameters 2.4 Present reports and recommendations within client’s timeframes |
3. Provide consultancy and expert advice | 3.1 Provide timely and accurate expert consultancy and advice to company staff and clients 3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards 3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way 3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client 3.5 Consult with client for an agreed solution |
4. Control and manage product and technical information | 4.1 Provide all relevant personnel with the latest product and technical information 4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data 4.3 Provide the client with final consultancy reports and recommendations |
Evidence of Performance
Evidence of ability to:
provide consultancy advice related to a full range of customer premises’ equipment (CPE) products including:
product models and equipment types
peripherals
facilities, including network facilities
system features
provide alternative solutions where customer’s needs cannot be met precisely
prepare clear and concise reports to customers complete with recommendations and supporting data, including full financial considerations
provide regular updates to both company personnel and clients as to the latest product and technical information.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
summarise common customer telecommunications applications and related equipment
outline connections to carrier infrastructure or equipment
identify and describe current legislation relating to installation of telecommunications equipment and connection to carrier services
explain the purpose of enterprise operations and policies
summarise internet protocol (IP) networks
outline new and emerging telecommunications technologies
define ‘customer premises’ equipment.
Assessment Conditions
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:
a site with network or computer layout documentation and premises plans
network components
equipment specifications
organisational guidelines
business plan or model
relevant legislation.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.4, 3.2 | Recognises and interprets technical and regulatory specifications and related documentation to determine job requirements |
Writing | 3.1, 3.2, 3.4, 3.5 | Prepares specific expert information which conveys clear recommendations and uses terminology appropriate to present to relevant personnel |
Oral Communication | 3.1, 3.2, 3.5 | Liaises with customers to ensure requirements are properly understood and can be achieved within established timeframes Uses listening and questioning skills to confirm understanding of requirements |
Numeracy | 3.4 | Interprets numerical information and applies mathematical calculations for dimensioning, cost and financial considerations |
Navigate the world of work | 2.1, 3.2 | Develops understanding related to current role using a range of formal and informal opportunities to develop knowledge skills and insight Keeps up-to-date with relevant legislation and regulations and considers implications of these when providing solutions in the workplace |
Interact with others | 1.1, 1.2, 2.4, 4.1-4.3 | Considers purpose and possible actions to be taken as a result of any work related communication Selects and uses communication conventions and protocols to suit purpose and audience Recognises importance of building rapport to establish effective working relationships |
Get the work done | 1.3, 1.4, 2.2, 2.3, 3.3 | Understands key principles and concepts underpinning design and operation of digital systems and tools Takes responsibility for planning and organising site access arrangements and sequencing own workload, identifying ways of combining elements for greater efficiency Recognises potential of new and alternative approaches to enhance work practices and outcomes, and accepts the need to consider change Makes decisions quickly and intuitively in familiar situations requiring immediate attention, drawing on past experience to identify key variables and determine the best course of action When dealing with complex issues, may use intuition to identify the general problem area, switching to analytical processes to clarify goals and key issues, and using lateral thinking processes to generate possible communications solutions |
Sectors
Telecommunications – Telecommunications Networks Engineering